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Web3 Community Coordinator

About the Role

Web3 Community Coordinators at Cartan Group are generalists with responsibility for supporting our clients through various public forms, support inboxes, and moderating project proposals. As a Web3 Community Coordinator, you will manage all aspects of our client projects which will require a strong understanding of Web3 infrastructure, tools and trends, as well as a practical sense of what works and what does not.

The ideal candidate is a highly motivated, collaborative, and execution focused individual who can support multiple initiatives and workstreams. You should have an entrepreneurial drive to overcome obstacles and achieve team-wide goals. We are looking for a problem solver, creative thinker and detail orientated. Ownership mentality is a must, someone who can roll up their sleeves, hit the ground running, and have no task too small for them.

Your Day-To-Day Will Involve

  • Gather community proposals ensuring they adhere to client specifications
  • Ensure moderators are engaging the community and maintaining transparent communication channels
  • Obtain a deep understanding of relevant business areas to be able to ensure all proposals provide sufficient information for our analysts to provide well researched recommendations
  • Help moderators ensure community forums have thriving discussions as well as develop moderator guidelines
  • Work with moderators and analysts to ensure timely completion of community proposals are presented to the appropriate committees
  • Track all community members activity
  • Understanding of the main Web3 community platforms, including but not limited to Discourse, Discord, and Telegram
  • Understand technical options, limitations, costs, and risks to communicate trade-offs to all stakeholders
  • Work effectively with diverse teams to come up with the best solution and move people and organisations to act
  • Establish trust-based relationships with clients to better serve their organisations
  • Communicate effectively with all audiences, including senior leaders, in a structured manner
  • Ensure any proposals that have passed to vote are escalated to the appropriate mediums and channels, such as Snapshot
  • Ensure all topics on Discourse are promptly managed by the moderators within the moderator framework or guidelines
  • Analyse community engagement compared to proposals
  • Analyse the top trending proposals, review community discussions, and understand the reasons for the engagement levels
  • Communicate and collaborate with cross-functional teams
  • Stay current with financial technology industry market news and trends and apply existing and accumulated knowledge to ensure effective client relationship management

About You

  • The ability to communicate well in writing is paramount. Most of your interaction with team members will be in writing. You will also interact regularly with the public on multiple public forums
  • You work well independently and remotely with minimal amounts of day-to-day micromanagement
  • You should be comfortable managing your own time and prioritising your own work
  • You have great customer service skills like responsiveness, follow-through, and empathising with customer needs. Taking care of customers is a high priority for you. You’re not afraid to ask for help or escalate a task if you find yourself stuck, but you take the time to learn so that you can take on the same task yourself if it comes up again
  • You should be someone that is detail-oriented and ensure loops or loose ends are completely closed. You must be comfortable managing multiple tasks and deadlines at once, but with the ability to find and focus on special projects during quieter times
  • Demonstrate broad understanding across the virtual asset landscape, and comfortable to own or be a go-to expert on a vertical, such as Defi, NFT/Metaverse, Infrastructure, or Layer 1/2 Protocols
  • Strong ability to manage multiple timelines and processes while being detailed-oriented
  • Strong ability and enthusiasm for writing documentation and creating presentations
  • Able to work comfortably with a significant amount of ambiguity with ability to provide clarity of direction despite this
  • Strong analytical, research, and critical thinking skills
  • Experience building, investing in, or working within the industry is a plus
  • Coding experience and knowledge is a plus

Bonus Points

  • Demonstrated passion and deep understanding of emerging trends within the industry via participation in web 3.0 or other forms of self-directed learning
  • Obsessed with entrepreneurship, the startup ecosystem, documentation, and learning new tools
  • Experience with virtual asset research, analysis, and other types of content
  • Engineering experience, preferably in or with blockchains

We're looking for more growth-minded and collaborative people to be a part of our journey. If you’re ready to give it all in helping us achieve our mission - we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Cartan Group, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Apply Now

Please click apply to learn about applying for an open opportunity at Cartan Group.

Locations: Cayman Islands, Remote